Zephyr Professional Practice Test

What capability does the incident management framework aim to achieve?

1. Minimize network latency

2. Restore normal service operation quickly

3. Ensure all hardware is up-to-date

4. Track software bugs

The correct answer is: Restore normal service operation quickly

The incident management framework is designed primarily to restore normal service operation quickly after an incident occurs. This capability is crucial for maintaining service continuity and minimizing the impact on business operations. The framework involves processes for identifying and responding to incidents, allowing organizations to react promptly to disruptions and return services to their expected performance levels as swiftly as possible. While minimizing network latency, ensuring hardware is up-to-date, and tracking software bugs are all important aspects of IT operations, they do not encapsulate the primary goal of incident management. This framework specifically focuses on the efficiency and speed of handling incidents to mitigate downtime and maintain user satisfaction. Therefore, the emphasis on restoring normal service operation quickly aligns directly with the core objectives of incident management.