Zephyr Professional Practice Test

Which of the following is NOT a function of IBM Control Desk?

1. Software Use Analysis

2. Data protection

3. IT asset management

4. Incident management

The correct answer is: Data protection

IBM Control Desk is a comprehensive IT Service Management (ITSM) solution that offers a variety of functions aimed at managing and optimizing IT service delivery. Among its key features are incident management, IT asset management, and software use analysis. Incident management is crucial for tracking and resolving issues that affect service delivery, ensuring that any disruptions are managed effectively to maintain business continuity. IT asset management is an integral function that helps organizations track and manage their IT assets throughout their lifecycle, maximizing their value and ensuring compliance. Software use analysis allows organizations to monitor and analyze software utilization to optimize costs and ensure licensing compliance. The function of data protection, while essential in the broader context of IT management and security, is not a primary function of IBM Control Desk. Data protection typically involves measures related to backup, disaster recovery, and ensuring data integrity, which tend to be managed through specialized tools and processes outside the typical scope of IT service management covered by IBM Control Desk. Thus, the identification of data protection as not being one of the primary functions of IBM Control Desk is accurate.