Zephyr Professional Practice Test

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Which of these components is part of IBM's IT Service Management portfolio?

IBM Spectrum Protect
IBM Control Desk
IBM Cloud Orchestrator
All of the above

The correct answer is: All of the above

IBM's IT Service Management (ITSM) portfolio encompasses a variety of tools designed to help organizations manage and deliver IT services effectively. Each component mentioned plays a vital role in service management. IBM Spectrum Protect is a data protection solution that provides backup and recovery for virtual and physical environments, making it a crucial part of ITSM in ensuring data integrity and availability. IBM Control Desk is a fundamental component of the ITSM portfolio, acting as a comprehensive service desk solution. It helps IT teams streamline incident management, change management, and other processes, playing a central role in delivering quality IT services. IBM Cloud Orchestrator facilitates the automation of cloud service delivery. It helps organizations integrate and manage cloud services alongside traditional IT infrastructure, which is increasingly important in modern IT service delivery. Since all these components contribute significantly to different aspects of managing IT services, it is accurate to say that they collectively form part of IBM's IT Service Management portfolio.